Feedback

If you've had a great experience

Contact us using one of the methods above.

If you aren’t happy with your experience

• Talk to the caseworker who has been working with you to see if they can explain what has happened.
• If you are still not happy you can email our CEO on ceo@yac.net.au, or call them on 07 3356 1002. You can also make an appointment to speak to our CEO in person.
• If you are still not happy, call 07 3356 1002 or email ceo@yac.net.au and say that you want to speak to someone from the Management Committee about a complaint
• you can also send a letter to the address below, just write on the envelope “Not to be opened by a staff member”.
• The Management Committee will deal with your complaint fairly and listen to what you have to say. Being fair means that they will ask the staff member what they have to say as well. The Management Committee will let you know what they decide to do about your complaint.
• If you need support to make a complaint, or when talking to the CEO or a person from the Management Committee, you can ask an trusted adult to attend any meetings you take part in.

YAC Management Committee address:

The Chair
Management Committee
Youth Advocacy Centre Inc
Level 4, 16 Peel Street
SOUTH BRISBANE Q 4101