We are always looking to assist young people to the best of our ability: knowing whether we have done a good job or not is really useful so that we can keep doing what works well and change things which might not be going so well. It is also important information for our funding bodies.
If the staff member you have worked with has been able to assist you to sort out issues, been a strong advocate for you or you feel that their help has made a difference – please send an email to email@example.com and let us know! You can also send a text to 0456 223 751.
If you aren’t happy with how YAC has dealt with your matter first talk to the caseworker who has been working with you to see if they can explain what has happened.
If you are still not satisfied, you may contact the Centre’s CEO by telephone (07 3356 1002), letter ( Level 4, 16 Peel Street, South Brisbane, Qld 4101) or email (firstname.lastname@example.org) or by making an appointment and explain why you are unhappy. The Director is the person who has overall responsibility for the good running of the Centre.
If you are not happy with the action taken by the Director to fix up the problem, then you can make an official complaint to the Management Committee of the Youth Advocacy Centre. You can do this by sending a letter which says what you are unhappy about to:
Youth Advocacy Centre Inc
Level 4, 16 Peel Street
SOUTH BRISBANE Q 4101
(Mark the envelope “Not to be opened by a staff member”.)
If you are not comfortable writing a letter, you can simply call (07 3356 1002) or email (email@example.com) and say that you want to speak to someone from the Management Committee about a complaint and give a phone number or email where you can be contacted.
The Director promises to make sure your letter gets to the Management Committee unopened or that your request will be passed on. Someone from the Committee will contact you about your complaint.
The Management Committee will deal with your complaint fairly and listen to what you have to say. Being fair means that they will ask the staff member what they have to say as well. The Management Committee will let you know what they decide to do about your complaint.
If you need assistance to make a complaint or when talking to the Director or a person from the Management Committee, you can ask an adult who you trust to help you and they can attend any meeting you agree to have to discuss your complaint.
Street address: Level 4, 16 Peel Street, South Brisbane Q 4101
Mailing address: Level 4, 16 Peel Street, South Brisbane Q 4101
Tel: (07) 3356 1002
Bussiness hours: 9am - 5pm, Mon - Fri
If you need urgent assistance outside of these hours:
- Youth Legal Advice Hotline 1800 527 527 (Mon to Thurs 8am - 9pm, Friday 8am to Sunday 5pm)
- Kids Helpline 1800 551 800 (24/7, 365 days per year)
- Lifeline 13 11 14 (24/7, 365 days per year)
- Homelessness Hotline 1800 474 753 (24/7, 365 days per year)
- If you are over 18, and seeking access to Mental Health Services in Queensland, Acute Care Team on 1300 MHCALL (1300 64 2255).