Vacancies
- Fixed Term Contract - immediate start to 30 June 2025 with possibility of extension
- Excellent salary packaging benefits
- Friendly, professional team
- South Brisbane based
About the Role
Join YAC as an Administration Assistant, providing essential support to our Youth Support Program Coordinators to ensure the effective delivery of our services. In addition to a variety of administrative tasks (including intake calls), you will manage our reception area, handling phone calls, greeting visitors, and responding to general email inquiries. Each day brings new challenges!
About You
You are an administration expert who has built a career in this field and thrives on the structure and variety it offers. You take pride in your work, are highly organized, and enjoy being part of a supportive team.
Key Requirements:
- Minimum 3 years of experience in reception and high-level administration support
- Certificate II or III in Business Administration (desirable, but not essential)
- Valid “C” Class Driver’s Licence
- Ability to obtain a positive QLD Working with Children Check (“Blue Card”)
- Australian citizenship or permanent residency
Skills and Attributes:
- Proficiency in reception and office administration systems
- Advanced computer literacy
- Strong organizational skills and the ability to manage multiple priorities under pressure
- Exceptional attention to detail
- Conflict resolution skills and the ability to assist those in distress
- Proactive in identifying and suggesting improvements to processes
- Excellent written and verbal communication skills with diverse audiences
- Ability to work both collaboratively and independently
- Commitment to social justice and human rights principles, particularly regarding children and young people
About Us
At the Youth Advocacy Centre, we are committed to providing a supportive and inclusive work environment. You will be joining a dedicated team of coordinators, case workers, youth workers, social workers and support staff who are passionate about making a positive difference in the lives of young people.
The Youth Advocacy Centre is a not-for-profit organisation that provides a range of programs and services to support young people in the Brisbane area. Our mission is to empower young people to achieve their full potential and actively participate in their communities. We have been operating for over 40 years and have a strong reputation for delivering high-quality, youth-focused services.
If you're excited about this opportunity to contribute to our important work, we encourage you to apply now.
To find out more details about this role and to enable you to address the essential requirements in your application, please refer to the full Position Description on our website.
Please submit your application via SEEK and ensure that you address all criteria including both:
- current CV/resumé including the names and contact details of at least two recent or current referees
- 1 page response addressing the essential requirements listed under “Required skills and qualifications” and a summary of your previous experience.
Important: Applications without the above components will not be considered.
If you have any questions regarding this position, please email operations@yac.net.au or phone 0450 944 103.
Applications close 5.00pm, Monday, 18 November 2024. Early applications are encouraged as we will begin interviewing suitable candidates as they are received.
- Part time - 22.5 hours per week / 3 days
- ASAP start
- South Brisbane based
- SCHADS Award Level 4
- Generous salary packaging options
About Us
This is a great opportunity to join a well-respected community legal and social welfare agency for young people and play your part in helping young people and their families to get their lives back on track! YAC has a multidisciplinary team delivering services across the greater Brisbane area generally, to young people aged 10-18 years who are involved in, or at risk of involvement in the youth justice and/or child protection systems, and/or are homeless or at risk of homelessness.
YAC values diversity in all its forms and welcomes applications from Aboriginal and/or Torres Strait Islander people; those from ethnically diverse communities; and LGBTIQ+ persons.
We offer
- Generous salary packaging in accordance with the Award
- Flexible work arrangements and a supportive work environment
- Access to regular supervision, including external supervision as required
- Access to professional development opportunities
About You
YAC is seeking a person to join our small Family Partnership Team! You will be enthusiastic about working with young people and their families with complex needs, enjoys advocating for young people and families, and responding to their support needs.
You will have:
- A tertiary qualification in Human Services, Social Work or similar with at least 2 years’ experience OR at least five (5) years’ work experience in similar roles
- Possession of a “C” class Driver’s Licence
- Possession of a Working with Children Blue card
- Australian citizenship or permanent residency or a visa which allows you to work as advertised
You will be able to demonstrate
- High level of interpersonal skills, oral communication and advocacy skills
- Ability to work with young people with complex needs and their families
- Sound understanding of attachment theory, the impacts of trauma at a child and family level, strengths based practice and a commitment to social justice principles
- Ability to work flexibly and innovatively in response to the support needs of young people and their families, and contribute to assessments and client centred case plans
- Cultural capability, particularly in engaging and working with Aboriginal and Torres Strait Islander young people, families and communities; peoples of ethnically diverse background; and a demonstrated understanding of working appropriately with LGBTIQ+ young people; and young people with a disability
- Ability to work with minimal supervision, be self-motivated and manage own time efficiently
- Ability to work collaboratively with team members and external stakeholders
- Excellent record keeping skills and proven competence using computer programs and databases (Word, Excel)
- Commitment to YAC’s values and social justice principles
A bit about the role
- Provide flexible, integrated, and practical mobile support to young people in the geographic area.
- Work closely under the direction of Family Partnership Case Workers to provide information, referral and undertake solution focused interventions to respond to support needs as identified by the young people and their families.
- Contribute to needs assessment, supported referrals and effective implementation of case planning responses that are innovative, coordinated, and holistic.
- Be a strong advocate for young people and their families.
- Appropriately utilise brokerage funds.
- Undertake all administrative recording and reporting tasks.
- Regular and ongoing communication with the Family Partnership Case Workers and Families Coordinator.
- Work with young people to ensure their basic needs are being met.
To find out more details about this role and to enable you to address the essential requirements in your application, please refer to the full Position Description
Please apply for this role via SEEK by submitting BOTH of the following:
- Resumé including the names and contact details of at least two referees
- a letter or summary of experience addressing the “Required skills & qualifications” listed in the position description.
Please email admin@yac.net.au or phone (07) 3356 1002 if you have any questions regarding this position.
Applications close 5:00pm Monday, 18 November 2024 however, please apply early to avoid disappointment. We will commence interviewing suitable applicants as applications are received.
Employer questions
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Which of the following statements best describes your right to work in Australia?
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Do you have a current Working With Children (WWC) Check?
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Do you have a current Australian driver's licence?
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Which of the following Microsoft Office products are you experienced with?
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Which of the following First Aid accreditations do you currently hold?
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Have you completed a qualification in community services?
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How many years' experience do you have as a Family Support Worker?
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How many years' experience do you have as a youth worker?
Contact YAC
Street address: Level 4, 16 Peel Street, South Brisbane Q 4101
Mailing address: Level 4, 16 Peel Street, South Brisbane Q 4101
Tel: (07) 3356 1002
Bussiness hours: 9am - 5pm, Mon - Fri
If you need urgent assistance outside of these hours:
- Youth Legal Advice Hotline 1800 527 527 (Mon to Thurs 8am - 9pm, Friday 8am to Sunday 5pm)
- Kids Helpline 1800 551 800 (24/7, 365 days per year)
- Lifeline 13 11 14 (24/7, 365 days per year)
- Homelessness Hotline 1800 474 753 (24/7, 365 days per year)
- If you are over 18, and seeking access to Mental Health Services in Queensland, Acute Care Team on 1300 MHCALL (1300 64 2255).